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Advanced Call Analytics

Transform Your Call Management with AI-Powered Analytics

Track every call, identify missed opportunities, and boost revenue with our comprehensive call analytics solution. Never miss a potential patient again.

95% Call Recovery
$4,250 Avg. Monthly Recovery
30% Conversion Boost
Trusted by 300+ Healthcare Practices
4.9/5
5K+ Users
Interactive Call Analytics
Call Analytics
5
Transcription
Insights

Call Analytics

Today
42 Total Calls
5 Missed Appt Calls
$1,250 Est. Lost Revenue
Sarah Johnson
Appointment
10:23 AM • 3 attempts • Est. Value: $250
Michael Brown
Inquiry
9:45 AM • Agent: Dr. Williams • Sentiment: Positive
Jennifer Davis
Prescription
9:12 AM • Agent: Technician Lee • Sentiment: Neutral

Call Transcription

Sarah Johnson
+1 (555) 123-4567
Today, 10:23 AM
Appointment
Negative Sentiment

Summary

Caller attempted to schedule an appointment but was unable to reach anyone after 3 attempts. Expressed frustration about wait times. Potential lost revenue estimated at $250.

Transcript

10:23:05 Call initiated to practice main line
10:23:15 Automated greeting played
10:23:45 Caller: Hi, I'd like to schedule an appointment for an eye exam. I've been having some blurry vision.
10:24:15 Call transferred to appointments queue
10:26:30 No answer after 2 minutes, call disconnected

Call Insights

Last 30 Days
Call Volume by Type
248
Total Calls
Appt Scheduled (35%)
Missed Call (25%)
Billing Query (15%)
Rx Query (15%)
Other (10%)
Seamless Integration

Connects with Your VoIP System

Eye2Automation's Call Analytics integrates directly with leading VoIP providers like Weave and Mango Voice.

Weave

VoIP System

Mango Voice

VoIP System

Eye2Calls

Call Analytics Platform

Call Analytics Features

Never Miss Another Revenue Opportunity

Our comprehensive call analytics solution helps you track, analyze, and recover missed opportunities

Most Popular

Call Analytics & Tracking

Track every call and missed opportunity. Identify potential revenue loss, measure sentiment scores, and analyze agent performance.

Call Transcription & Tagging

Automatically transcribe calls, generate summaries, and tag conversations by type. Access complete call history with searchable records.

Appointment Inquiry Prescription

Missed Call Recovery

Automatically identify missed calls and prioritize callbacks based on potential revenue value. Never lose another appointment opportunity.

95% Recovery Rate

Sentiment Analysis

Analyze caller sentiment to identify potential issues and improve patient satisfaction. Track sentiment trends over time.

Positive: 75%

Performance Analytics

Track staff performance metrics including call handling time, conversion rates, and patient satisfaction scores.

Avg. Handle Time 3:42

Real-time Alerts

Get instant notifications for missed calls, negative sentiment, or high-value opportunities that require immediate attention.

Missed Call Alert
Live Dashboard

Powerful Analytics at Your Fingertips

Monitor call performance, track missed opportunities, and optimize your practice workflow

Key Metrics
Call Logs
Missed Calls
5
Last 30 Days
Refresh
4.2/5 Avg. Sentiment Score
8%
28s Avg. Answer Time
3%
3:42 Avg. Call Duration
5%
24 Calls Dropped
12%
18 Appts Missed
15%
$4,250 Revenue Recovered
22%

Busiest Hours

Call Volume

Calls by Type

248
Total Calls
Appt Scheduled (35%)
Missed Call (25%)
Billing Query (15%)
Rx Query (15%)
Other (10%)

Call Attempts by Patient

Sarah Johnson Missed
10:23 AM
11:45 AM
2:15 PM
Est. Value: $250
Michael Brown Connected
9:10 AM
9:45 AM
Appt Scheduled
Jennifer Davis Connected
11:32 AM
Rx Query
Robert Wilson Missed
1:15 PM
3:30 PM
Est. Value: $175
Date:
Type:
Date & Time
Patient
Phone
Type
Duration
Agent
Status
Actions
Today, 3:45 PM
Jennifer Davis
(555) 123-4567
Rx Query
4:12
Dr. Martinez
Connected
Today, 2:15 PM
Sarah Johnson
(555) 987-6543
Appointment
0:28
-
Missed
Today, 11:32 AM
Michael Brown
(555) 234-5678
Billing
5:47
Tech Johnson
Connected
Today, 10:15 AM
Robert Wilson
(555) 345-6789
Appointment
0:45
-
Missed
Today, 9:45 AM
Emily Thompson
(555) 456-7890
Other
3:22
Dr. Williams
Connected
...
5 missed calls in the last 24 hours - Estimated revenue impact: $1,250

Sarah Johnson

Today, 2:15 PM
(555) 987-6543
Appointment Request
3 attempts

Patient called regarding scheduling an annual eye exam. Third missed attempt today.

Estimated Value: $250

Robert Wilson

Today, 10:15 AM
(555) 345-6789
Appointment Request
2 attempts

Patient called regarding rescheduling a contact lens fitting.

Estimated Value: $175

David Martinez

Yesterday, 4:45 PM
(555) 567-8901
Prescription Query
1 attempt

Patient called regarding contact lens prescription renewal.

Estimated Value: $150

Lisa Anderson

Yesterday, 2:30 PM
(555) 678-9012
New Patient Inquiry
1 attempt

New patient called regarding insurance coverage and scheduling first appointment.

Estimated Value: $350

James Taylor

Yesterday, 11:20 AM
(555) 789-0123
Billing Question
1 attempt

Patient called regarding a billing question about their recent visit.

Estimated Value: $325
Simple, Powerful Pricing

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Complete Solution

Call Analytics Suite

Full automation suite with advanced call tracking, transcription, and revenue recovery tools.

$49.99 /month
+ $30/mo per additional location
Call analytics & transcription
Missed call tracking & recovery
Sentiment analysis
Revenue opportunity alerts
Advanced reporting dashboard

14-day free trial • Priority support

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